Policies
Refund Policy
At Jellyflow, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we are here to help.
Refund Eligibility
To be eligible for a refund:
- Timeframe: You must request a refund within 30 days of delivery
- Condition: The item must be unused and in its original packaging
Non-Refundable Items
Please note that items on sale are non-refundable.
How to Request a Refund
To request a refund, please follow these steps:
| Step | Action Required |
|---|---|
| 1. Contact Us | Email us at info@jellyflow.co for refund instructions |
| 2. Provide Info | Include: Full name, order number, email used for order |
| 3. Evidence (if defective) | Photos and video proof if item is defective |
Restocking Fees
- Standard Orders: $10 restocking fee will be deducted from refund
- Orders Over $100: 10% restocking fee will be applied
Special Circumstances
| Issue | Our Response |
|---|---|
|
Defective Items (within 30 days) |
Full refund or free replacement |
|
Lost in Transit (30+ days unrecovered) |
Reship item or full refund |
| Refused Delivery | No refund available |
Return Shipping
Important: We do not provide pre-paid shipping labels. Return shipping costs are the customer's responsibility. Items must be sent to our returns address at your own expense.
Refund Processing
Refund Method
- • Original payment method
- • Store credit option available
Processing Time
- • 5-7 business days
- • After we receive returned item
Refund Issues? Contact us first to confirm we processed the refund correctly. If processed properly on our end, please check with your bank for further information.
Need Help with a Refund?
Our customer service team is committed to providing the best support for all refund inquiries.
Thank you for shopping with Jellyflow. We appreciate your business!
Questions about this policy? Email info@jellyflow.co.