Policies
Refund Policy
Try your Jellyflow purchase for 30 days. If it isn't right for you, contact us within 30 days of delivery and we'll make it right.
Refund Eligibility
- You request a refund within 30 days of delivery.
- You have your order number or the email used for the order.
- Sale and discounted items are covered by the same 30-day promise.
How to Request a Refund
Requesting a refund takes three steps.
| Step | Action Required |
|---|---|
| 1. Contact Us | Email us at info@jellyflow.co with your order number. If you are already speaking with support, there is no need to resend details already provided. |
| 2. Tell Us What's Wrong | A short description is enough. For a defect or damage, a photo or short video helps us sort it out quickly. |
| 3. Get Your Options | We reply by email with the best option for your order. |
Please don't ship anything back unless our team asks you to.
Your Options
It's just not for you? We'll usually offer a partial refund so you can keep your item. If that doesn't work for you, we refund what you paid, minus a processing fee.
Defective, damaged or wrong item? You get a free replacement or a full refund, with no fee.
Processing Fee
- Orders up to $100 have a $10 processing fee.
- Orders over $100 have a 10% processing fee.
- There is no fee on defective, damaged or wrong items, or on cancellations under EU and UK law.
The processing fee applies to orders placed on or after October 18, 2026. Orders placed before then keep the no-fee terms they were sold with.
Special Circumstances
| Issue | Our Response |
|---|---|
|
Defective Items (within 30 days) |
Free replacement or full refund, with no fee |
| Damaged or Wrong Item | Free replacement or full refund, with no fee |
|
Lost in Transit (30+ days unrecovered) |
Reship item or full refund |
| Refused Delivery or Unpaid Duties | Contact us so we can check the parcel status with the carrier. Any refund is issued minus the shipping and duty charges we're billed. |
EU and UK 14-Day Right of Withdrawal
If your order ships to the European Union or the UK, you can cancel it within 14 days of delivery, for any reason and without giving a reason. Send us a clear statement by email or use our withdrawal request page, and we'll email you the next steps. No processing fee applies.
Refund Processing
Refund Method
- • Original payment method
- • Store credit option available
Processing Time
- • 5-7 business days
- • After your refund is approved; bank posting time may vary
Refund Issues? Contact us first to confirm we processed the refund correctly. If processed properly on our end, please check with your bank for further information.
Need Help with a Refund?
We can help you choose the right next step. Exchanges are subject to availability; any model-price difference must be agreed before processing. Store credit or a replacement is optional, not a substitute for a requested eligible refund.
This promise does not limit statutory withdrawal, defect or other consumer rights. After 30 days, contact us about a product problem so we can review the applicable rights and available help.
Thank you for shopping with Jellyflow. We appreciate your business!
Questions about this policy? Email info@jellyflow.co.