Order tracking

Where’s my order?

Enter your order number and email, or paste the tracking number from your shipping email.

Delivery times

Floating Jellyfish Lamp: 3–5 business days from our US warehouse.

Everything else: 7–12 business days from our global warehouses.

Your tracking number

We email it as soon as your order ships. Can’t see it? Check your spam folder, then search for “Jellyflow”.

Lost or damaged?

If your order arrives defective or goes missing in transit, we’ll refund or replace it.

While you wait

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Still can’t find it?

Email info@jellyflow.co with your order number. We reply within 24 hours, Monday to Saturday.

Contact us